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Announcing the Spring Training Conference: The Federal Customer Experience, June 15-16

After two years of virtual meetings and conferences, we couldn’t be more excited to announce our 2022 Spring Training Conference: The Federal Customer Experience, taking place at the Fairview Park Marriott in Falls Church, VA on June 15-16 (Summer isn’t technically until June 21!).  The first day will be dedicated to healthcare topics and issues, while the second day will have a governmentwide focus. We encourage you to dust off your dress shoes and join us in-person for this two-day conference where we will hear from a multitude of government speakers and enjoy the comradery we have so deeply missed over the years.  That being said, we recognize and appreciate everyone’s unique personal perspectives as we navigate the return of in-person events and are happy to share that we will offer a hybrid attendance option for those who still wish to participate virtually!

Day one (Healthcare Focus) will kick off with a keynote address, where we have invited Guy Kiyokawa, Assistant Secretary for Enterprise Integration, U.S. Department of Veterans Affairs (VA), to provide opening remarks.  We will then move to several panel discussions, including Customer Experience: VA Procurement & LogisticsCybersecurity Certifications and How They’re Evolving to Meet Future Threats; and Medical Supply Chain Resiliency.  We have invited Dawn O’Connell, Assistant Secretary for Preparedness and Response (ASPR), HHS, to provide a lunch time keynote, and the day will conclude with Customer Experience Breakout Sessions, including DLA Medical/Surgical Prime Vendor (MSPV) Program and ECATVA PharmaceuticalsVA Medical/Surgical Prime VendorVA Medical/Surgical Supply BPAs; Update on Drug Pricing Oversight; and VA Non-expendable (NX) Equipment.

Day two (Governmentwide Focus) will follow a similar format as we have invited Robin Carnahan, GSA Administrator, to serve as our opening keynote.  Panel discussions will include FAS’s Role in Meeting Agency Mission RequirementsCyber Security RequirementsBuy American and Supply Chain Resilience; and OTA’s.  We have invited John Tenaglia, Director, Defense Pricing and Contracting, as our lunch time keynote, and will wrap up the day with Customer Experience Breakout Sessions, including E-Commerce Platforms and FEDMALLCloud MarketplaceFurnitureProfessional Services Category – GSA (Services MAC and Schedules); GWAC/MAC/IT SchedulesAssisted Acquisition ServicesGSA Systems; and Global Supply and Services Breakout Session.

We are equally excited to end day two with a networking reception as there is a lot of catching up to do!  Please help us gain a firm understanding of interest and participation in our 2022 Spring Training Conference: The Federal Customer Experience by registering today!  For food and beverage purposes, it’s vital you indicate on your registration whether you plan to attend in-person or virtually (and which days if attending in-person).  The registration fee includes access to both days, and all sessions will be recorded and available to registrants to listen to at their convenience if you have any conflicts.  We can’t wait to see you in June!

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