After two years of virtual meetings and conferences, we are pleased to announce our 2022 Spring Training Conference: The Federal Customer Experience, taking place at the Fairview Park Marriott in Falls Church, VA on June 15-16 (Summer isn’t technically until June 21!). The first day will be dedicated to healthcare topics and issues, while the second day will have a governmentwide focus.  The full DRAFT AGENDA can be viewed here for day one and here for day two.  We encourage you to dust off your dress shoes…